Barry J. Malcolm CEO & Executive Director Bahamas Financial Services Board Year-end Report To Members – 2000 Overview During 2000, The Bahamas Financial Services Board, in its third year of operation, continued the programs defined by its mandate to: -build the ‘Bahamas Brand’ within the financial services industry -promote The Bahamas as ‘The Financial Centre of Choice’ -develop strategies for continuing development as a competitive centre -inform and sustain key markets and stakeholders -channel international trade, business and financial news publications -cultivate domestic understanding and support for the industry The business plan executed by BFSB, in discharge of this mandate during the year, included a multi-faceted program of activities in areas such as: -membership services -website development -publications and products -promotion tours -conference sponsorship and presentations -international and domestic advertising -media relations / editorial placements -development of domestic support -strategic development -government relations -media support to BISX -Annual General Meeting At the beginning of the year, our business plan anticipated that resources of BFSB would be focused primarily on areas of activity such as promotion and direct marketing of The Bahamas. By mid-year, and throughout the balance of the year, our efforts were substantially re-focused to strategic development and government liaison initiatives, as the industry sought to craft for itself and influence legislative initiatives in responding to OECD, FATF, FSF and other international challenges. Membership Services BFSB, throughout the year, maintained the support of all constituencies and continued to provide a broad range of services to its membership. Considering the changed agenda for 2000, a significant service was the commitment of substantial resources to continual dissemination of information to member companies on current issues of importance, such as results of Government briefings and pronouncements, drafts of new legislation, market data from external sources, and other matters potentially affecting the industry. Our records confirm that members received an average of two direct mailings per month by fax and/or e-mail from the offices of BFSB, with a larger number understandably being received during the latter half of the year. For the year net membership was sustained at 152. Several smaller organizations, particularly law firms, opted not to continue as members; efforts are ongoing to encourage the return of such members. The actual number of BFSB members remained fairly constant, as a result of the enrollment of several new financial services organizations. Total membership at December 31st, 2000 is provided at Attachment A. During the year representation on BFSB’s Board of Directors expanded to include the participation of all major associations of professionals then established within the financial services industry. With an equal voice on all policy matters affecting the strategic direction of BFSB, the following organizations were directly represented on the Board of Directors: -Association of Clearing Banks -Association of International Bank & Trust Companies -Bahamas Association of Health & Life Insurers -Bahamas Bar Association -Bahamas General Insurance Association -Bahamas Institute of Chartered Accountants -Bahamas Association of Mutual Fund Administrators -Bahamas Society of Financial Analysts -Society of Trust & Estate Practitioners Other membership services included: the presentation, by name, of members in ‘good standing’ in BFSB-funded international and domestic advertisements; substantial internet exposure of member firms through the BFSB web-site; business referrals by BFSB from on-line and direct market enquiries; the clearing and sharing of information important to the industry; co-ordination of several industry-wide and smaller industry and/or government briefings; and ongoing presentation of current information on industry sectors and individual member companies through newsletters, the website and other media outlets. A special benefit of membership and an invaluable resource to BFSB was the opportunity afforded members from all sectors to participate in special working groups convened throughout the year to undertake specific assignments of importance to the industry. More than 35% of BFSB members contributed time to work groups, which produced significant output for: the Bahamas Financial Services Guide, the Careers Guide, E-commerce Legislation and Guidelines, Amendments to the IBC Act, assessment of Aviation Registry Services, and Strategic Development. The quality of support received from members during the year was outstanding, and indispensable to BFSB’s ability to discharge its mandate. The composition and mandate of BFSB and the opportunities and demands of our industry continue to require this open [and generous] contribution and engagement by individual members. Website Development After some six months of development, and with the guidance of a specially convened work group, bfsb-bahamas.com was launched in early March. Through its new website, BFSB has developed a powerful platform across which a large market with direct interest in the financial services offerings of The Bahamas is instantly and continually provided a deep range of current information. Since launch, activity on the site has continued to grow. “hits” now exceed 19,000 per month, and there are approximately 3,500 substantial “visits” to the site per month. There are over 500 repeat monthly visits. The information provided through these daily site enquiries is extensive. Top downloads are the BFSB brochure and newsletters. Top enquiries are for information / assistance related to specific companies and company formation, investment / advisory and management services, and current Bahamas industry news. Most of the site visits originate from North America, Europe and Japan. BFSB has set up services to provide a preliminary response to all ‘customer’ e-mail enquires within 24 hours. Over the year the site has grown substantially, directly in response to user demand. It is becoming a benchmark site within the industry. Its key features now include: -Information About BFSB -Information About the Industry -Frequently Asked Questions -Member Directory -Members in the News -Financial Services Legislation -BFSB News Briefs -Financial Services Guide -Customer Service E-mail Given its performance and the level of user demand over the past year, bfsb-bahams.com should continue to evolve as a major platform across which BFSB, its members, and the financial services industry of The Bahamas service an important segment of the international financial services marketplace. Publications and Products During the year, BFSB committed substantial resources to publishing and distributing a Quarterly Newsletter, a Guide to Careers in Financial